Terms & Conditions

Yiannakou respects your privacy. This policy sets out important information about how we use your personal data, so please read it carefully. Should you require information or help, please contact us by email or by phone and we will be happy to assist you. We will ask you to provide certain personal data when you buy a product, sign up for a newsletter or competition, create an account, or use our website at yiannakou.shop

If you have any questions about our use of cookies, privacy policy or the use of your personal data, please contact: info@yiannakou.shop

We ensure that any personal information that you provide during the registration and checkout process is kept confidential and is solely used for the purpose of processing your order. Yiannakou guarantees that the information entered on our site will not be disclosed to any external organizations or third parties.
We obtain personal data directly from you, for example when you place an order or sign up for our newsletter or when you fill in the contact form at our store.

We will only share your name, telephone [and address if needed] for delivery purposes.
We will ask you to provide certain personal data when you buy a product, sign up for a newsletter or competition, create an account, or use our website at yiannakou.shop

We use your personal data to:

  • Fulfill orders and provide service information – we gather from you information about your product selection, your name, delivery address and any further information needed to fulfill your order (such as any special delivery instructions). The information on your order marked * is mandatory because without it we will be unable to fulfill your order.
  • Process Returns and address complaints and queries – where you return a product or make a query or complaint, we will keep the information you give us to ensure that we comply with our contractual and regulatory requirements, to ensure appropriate further communication with you, and to improve our products and services.
  • Remember you and view activity on our site. We might also contact you to remind you about items in your shopping basket which you have not checked out.
  • Communicate product offers, events and competitions – we will use contact details you have given us, along with any information you have given us about your gender or birthdays (no year/age), and information about your previous orders to send you information about our products, offers and events that we think will be of interest to you.
  • Update our records – we will periodically check that the personal data we store for the purpose of communicating with you is accurate. If you would like to update the personal data we hold about you, please update your account information and preferences on our site.

General Data Protection Regulation (GDPR)

Yiannakou.shop is 100% committed to data protection. That’s why we welcome the General Data Protection Regulation (also known as the GDPR) which was approved and adopted by the European Union (EU).

Customer trust is our absolute top priority.

We have worked with a team of experts and have implemented the required adjustments to our products, services, and documentation, to ensure compliance with the GDPR.

We are dedicated to data protection and have effectively reinforced this .

This privacy notice explains how your data is collected, used, transferred and disclosed by us (yiannakou.shop). It applies to data collected when you use our websites, when you interact with us through social media, email, or phone, or when you participate in our competitions or events.

We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used. We will only collect and use your personal data for the following purposes: (1) to fulfill your order(s), (2) keep you up to date with the latest offers and trends, (3) give you a better shopping experience, (4) help us to make our marketing more relevant to you and your interests, (5) improve our services, (6) meet our legal responsibilities.

We have appropriate organizational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

Direct interactions – you may give us your Identity, Contact, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:

(1) Create an account or purchase products on our website, (2) Subscribe to our newsletter, discussion boards, social media sites or create wish lists, (3) Enter a competition, (4) Join a Yiannakou loyalty program, (5) Complete a voluntary market research survey, (6) Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service), (7) Use the “refer a friend” function on our website; or (8) when you log in to our website via social media.

Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies.[/cws_sc_service][vc_empty_space height=”18px”][cws_sc_service icon_lib=”cws_flaticons” icon_cws_flaticons=”flaticon-803″ title=”HOW WE USE YOUR DATA”]We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

We will only collect personal data from you when: (1) we have your consent to do so, or (2) we need your personal data to perform a contract with you. For example, to process a payment from you, fulfill your order or provide customer support connected with an order, or (3) the processing is in our legitimate interests and not overridden by your rights, or (4) we have a legal obligation to collect or disclose personal data from you.

Your personal data is used by yiannakou to support a range of different activities: (1) To create an account and register you as a new customer (either directly or via social media). (2) To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and automated decision making to assist fraud prevention and detection. (3) To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey. (4) To enable you to take part in a competition, event, survey, or receive a reward for shopping with us. (5) To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency.  (6) To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided. (7) To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences; and for market research, statistical and survey purposes. (8) To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS. (9) To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets. (10) To protect our customers, yiannakou group companies and website from fraud and theft.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.

If you have any questions about how yiannakou use any of your personal data, please contact our Digital Marketing Officer at yiannakou@me.com. We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request. If you no longer wish to be a customer you can contact our Customer Care team and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.