Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We strive to process and ship all orders within 24 hours. Once your order is shipped, it typically takes 1-2 business days for it to arrive. Please note that delivery times may vary based on your location and the shipping method selected. You’ll receive a tracking number via email as soon as your order is on its way.
Creating an account on our website is simple! Follow these steps:
Click on the “Sign Up” or “Create Account” button: You’ll find this option usually at the top right corner of the homepage.
Fill in your details: Enter your name, email address, and create a strong password. Some sites may also ask for a phone number or additional information.
To change your shipping address, please follow these steps:
Log In: Sign in to your account on our website.
Access Your Orders: Go to the “Orders” or “My Account” section.
Select the Order: Find the order for which you want to change the shipping address and select it.
Update Address: Look for the option to update or edit the shipping address. Enter the new address details.
Save Changes: Confirm and save the changes to ensure your new address is updated.
If your order has already been shipped or if you encounter any issues, please contact our customer support team as soon as possible for assistance.
You can track the status of your order by logging into your account on our website. Once logged in, navigate to the “Order History” or “My Orders” section, where you’ll find a list of your recent orders. Click on the specific order you want to track, and you’ll be provided with detailed information, including the current status and a tracking number if your order has been shipped. You can use this tracking number on the courier’s website for real-time updates on your shipment. Additionally, you will receive email notifications with tracking information as your order progresses.
No, we do not keep your credit card information on file. For your security, all payment details are processed securely through our payment gateway and are not stored on our servers. This ensures that your financial information remains safe and confidential.
Yes, sales tax is included in the prices listed on our website. The price you see is the price you pay—no additional charges for sales tax at checkout.
At the moment, we only offer shipping within Cyprus. Unfortunately, we do not ship to other countries at this time. We are working on expanding our shipping options in the future, so please check back for updates!
Typically, all items in your order will be shipped together in one package. However, depending on the size, weight, and availability of items, they may be shipped separately in multiple packages. If your order is split into multiple shipments, you will receive tracking information for each package.
If you need to swap an item
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return most items within 14 days of receipt for exchange.
We’re sorry to hear that you received the wrong item. To help us resolve this quickly, please follow these steps:
Contact Us: Reach out to our customer service team at info@yiannakou.shop with your order number and a brief description of the issue.
Provide Details: Include any relevant photos of the incorrect item and the packaging if possible. This helps us understand the mistake and prevents it from happening again.
Return Instructions: We will provide you with instructions for returning the incorrect item and will arrange for the correct item to be sent to you as soon as possible.
Refund/Replacement: If the correct item is no longer available, we will offer you a full refund or an alternative solution.
We’re very sorry to hear that your order arrived damaged. Please follow these steps to help us resolve the issue:
Document the Damage: Take clear photos of the damaged items and the packaging they arrived in. This will help us understand what happened and prevent similar issues in the future.
Contact Us: Send the photos along with your order number and a brief description of the damage to info@yiannakou.shop
Replacement or Refund: Once we receive your information, we’ll review the details and get back to you with options for a replacement or refund.
You can reach our customer support team in several ways:
Email: Send us an email at info@yiannakou.shop and we’ll get back to you as soon as possible.
Phone: Call us at (+357) 99 992700
or (+357) 25 378 238 for direct assistance during our business hours.Social Media: Reach out to us via our social media channels on Facebook or Instagram for quick queries and updates.
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Once an order is submitted, we start processing it as quickly as possible to ensure timely delivery. Unfortunately, this means that changes or cancellations are not guaranteed. However, if you need to make a change or cancel your order, please contact us immediately. We’ll do our best to accommodate your request if the order hasn’t already been processed or shipped. For the most efficient assistance, include your order number and details in your message.
Yes, you can! If an item is sold out, you may have the option to pre-order it. When pre-ordering, you’re reserving the item before it becomes available again. To check if a pre-order option is available for a specific item, please visit the product page or contact our customer service team for more details. We’ll keep you updated on the estimated restock date and ensure that you receive your item as soon as it’s back in stock.